The Fine Print

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 1. What Information We Collect:
We collect basic personal information such as your name, contact details, and relevant information for mediation. This data is gathered directly from you or, with your consent, from third parties.

2. How We Use Your Information:
Your data helps us provide the best mediation and consulting services. We may use it to:

• Contact you about your mediation sessions
• Understand your needs for the process
• Comply with legal requirements

3. How We Keep Your Data Safe:

We take steps to protect your information from misuse, loss, or unauthorised access. Whether it’s stored electronically or in paper form, your information is secure and accessible only by authorised personnel.  We will retain your personal information for seven years as per legal obligations.  After that, your data will be securely deleted. 

4. Sharing Your Information:We don’t share your personal details with third parties unless you agree, or if required by law (for example, if we need to share info with other parties in a mediation process).

5. Accessing and Correcting Your Information:
You can request access to the information we hold about you and ask for it to be corrected if necessary. Just reach out to us using the contact details below.

6. Changes to This Policy:

We may update this policy from time to time. If there are significant changes, we’ll let you know via this page.

7. Contact Us:
If you have any questions or concerns about how we handle your personal information, contact us at:info@wendyedwardsmediation.com 

 Confidentiality is essential at Wendy Edwards Mediation. Here’s what you can expect:

1. Confidentiality in Mediation:

Everyone involved in the mediation process – including mediators and parties – agrees to keep everything confidential, including:

• Discussions in sessions
• Documents and evidence shared
• Settlement terms, unless everyone agrees to disclose them

2. When Confidentiality Might Be Breached:

We only breach confidentiality in certain cases, like:

• With written consent from all parties
• If required by law (e.g., threats to safety)
• If the information is already public or was known beforehand

3. Mediator’s Role:
Our mediators are bound by strict confidentiality and will not disclose any shared information unless legally required.

4. Participant Responsibility:

All participants must respect the confidentiality agreement and not share information discussed in the mediation with outsiders.

5. Confidentiality Agreement:

At the start of each mediation, participants will sign an agreement outlining their responsibilities.

6. Breach of Confidentiality:

If a participant breaches confidentiality, it may lead to the termination of the mediation and possible legal consequences.

7. Contact Us:
If you have any questions about our confidentiality policy, reach out to us at:
info@wendyedwardsmediation.com
 

At Wendy Edwards Mediation, we respect intellectual property and expect the same from others. Here’s how we handle it:

1. Our Intellectual Property:
All content created by us – including written materials, website content, and logos – is owned by Wendy Edwards Mediation and protected by copyright laws.

2. How You Can Use Our Content:

You can use our materials for personal or internal business purposes related to our services, but you cannot reproduce or distribute them without our permission.

3. Respecting Third-Party Intellectual Property:

We respect the intellectual property rights of others. If you believe we’ve used your intellectual property without permission, let us know, and we’ll address the issue.

4. Client Materials:
Anything you provide during the mediation (e.g., documents) remains your property. We won’t use or share these materials without your permission, unless needed for the mediation process.

5. Copyright Infringement:
If you believe we’ve infringed on your copyright, please contact us, and we’ll look into it right away.

6. Changes to This Policy:

We may update this policy from time to time, and we’ll inform you of any major changes.

7. Contact Us:

If you have questions or need to report an infringement, contact us at:

info@wendyedwardsmediation.com
 

 We understand that plans can change. Here’s our approach to cancellations and refunds:

1. Cancellation Notice:
If you need to cancel or reschedule your session, please give us at least 48 hours' notice so we can offer the slot to someone else.

2. Refunds for Cancellations:

• With 48 Hours’ Notice: You’ll receive a full refund.
• Less Than 48 Hours’ Notice: A 50% cancellation fee will apply, and you’ll get the remaining 50% back.
• No-Show: If you don’t show up and haven’t notified us, there’s no refund.

3. Rescheduling:
You can reschedule without a penalty if you give us at least 48 hours' notice. If rescheduling happens within 48 hours, a small rescheduling fee may apply.

4. Cancellation by Us:If we need to cancel your session, we’ll notify you and offer either a full refund or the chance to reschedule at no extra cost.

5. Refund Process:
Refunds will be processed within 10 business days using the same payment method you used originally.

6. Contact Us:
If you need to cancel, reschedule, or have any questions, please reach out at:
info@wendyedwardsmediation.com